Today I was giving feedback to a customer. We were having, in fact, a conversation over WhatsApp. As one does. Many, many different communication forums these days aren’t there, one has to keep track and ensure good record keeping .
The feedback was not good news. We are in a frustrating situation that is taking its toll on everyone while we try and resolve it.
At the end of the conversation he gave me the finger. In an emoji you know.
I was a bit taken aback. But then I thought, OK, perhaps that was deserving, take it on the chin.
He immediately deleted it and apologized and said that he meant to use the thumbs up but the emoji’s were too close to each other.
It’s OK, I said, the situation probably warrants that type of response, I’ll pass it onto the crowd letting us down.
No, no, he said, I would never send that emoji, we just use it a lot on the group I’m on with my cousins.
I want cousins like that man!